Dear Sir or Madam
We have moved the final date of change in the message retention settings to give our customers more time to archive their chats.
Therefore the message retention period will be limited to 365 days from April 1, 2021 for all organisations.
This change will affect all users of the Teamwire Cloud. If you're running your own Teamwire server on an on-premise or a private cloud environment, you will not be affected by the retention policy. You will not have to take any actions.
Any content (chat messages and attachments) that are older than 365 days, will be deleted from the Teamwire Cloud. The data will be deleted from the server only - your Teamwire app will not be affected.
WHAT DOES THIS MEAN FOR YOU AND YOUR USERS?
YOUR TO-DO:
We will gladly enable you for archiving via Teamwire Cloud (Dashboard).
Please let us know for which administrator account (email address) you want archiving to be enabled, and send us the PGP public key for the address concerned. In case you have any further question, do not hesitate to contact us at support@teamwire.eu.
Best regards,
Technical Customer Support
P +49 89 1222 199 23
support@teamwire.eu
www.teamwire.eu
Teamwire GmbH. Tittmoninger Str. 11. DE - 81679 Munich. Germany
Registered Office: Munich. District Court Munich HRB 187102. VAT: DE272921386